FAQ

Welcome to WorthPets! We're here to make shopping for your beloved pets simple, convenient, and enjoyable. Find answers to common questions about orders, payments, shipping, returns, and customer support below.

1. How can I check the status of my order?

Once you place an order, you'll receive an order confirmation email. When your order ships, we'll send you another email with tracking information, when available.

Use the tracking link in your shipping confirmation email to follow your package's progress. If you need additional assistance, please contact us through our Contact Us page.

2. Can I change my order after placing it?

We may be able to make changes if your order hasn't entered the shipping process. Please contact us as soon as possible with your order number and the changes you'd like to request.

Once your order has been processed for shipping, changes may no longer be possible.

3. What payment methods do you accept?

We accept the payment methods displayed at checkout. Depending on your location and checkout eligibility, available options may include major credit and debit cards, PayPal, Apple Pay, Google Pay, and other supported payment services.

Please check the checkout page for the payment methods available for your order.

4. Do you accept returns?

Our return eligibility and available remedies are governed by our Refund Policy.

Please review the policy before submitting a request. If you need help with a return, contact us through our Contact Us page, including your order number and the reason for your request.

Nothing in our policy limits any consumer rights that apply under relevant law.

5. Can I exchange an item?

Exchange requests are subject to our applicable return and exchange policy and product availability.

Please contact us with your order number and the item you'd like to exchange. Our support team will explain the available options and next steps.

6. Where does WorthPets ship?

We ship to eligible destinations based on the options available at checkout. Our current shipping destinations may include the United States, Canada, Australia, France, the United Kingdom, and Germany.

If your country isn't listed at checkout, please contact us to ask whether delivery is available to your location.

7. What does “Returned to Origin” (RTO) mean?

“Returned to Origin” means a shipment is being sent back to its original shipping location rather than delivered to the recipient.

This may happen if the delivery address is incomplete or incorrect, delivery attempts are unsuccessful, or the recipient refuses the package.

If your tracking information shows RTO, please contact us with your order number so we can help explain the status and discuss any available next steps.

8. How can I cancel my order?

Please contact us as soon as possible if you'd like to cancel an order. Include your order number so we can locate it quickly.

Cancellation may be possible before fulfillment or shipping begins, but we cannot guarantee cancellation once processing is underway. Any refund will be handled in accordance with our applicable policy and consumer-protection obligations.

9. Can I add or remove products after placing an order?

Orders cannot usually be modified directly through the website after checkout. If you need to add or remove an item, contact us promptly.

We will check whether the order can still be changed. If it has already entered the shipping process, modifications may not be possible.

10. Can I change my delivery address?

If your order has not entered the shipping process, we may be able to update the delivery address.

Please contact us immediately with your order number and the correct address. Address changes cannot be guaranteed after processing or shipment has begun.

Always review your shipping information carefully before completing checkout.

11. Is it safe to use my credit or debit card?

Payments are processed through the payment providers available at checkout. These providers use their own security measures to help protect payment information.

WorthPets does not recommend sending full card numbers, security codes, or other sensitive payment details through email or our contact form.

12. Which currency will I be charged in?

The currency available for your purchase will be displayed at checkout. Depending on your location and the store's payment settings, available currencies may include USD, CAD, or EUR.

If your bank or card provider uses a different currency, it may convert the transaction using its applicable exchange rate and may charge additional conversion fees. Please check with your financial institution for details.

13. How do I request a return or exchange?

Start by reviewing our Refund Policy. Then contact us through our Contact Us page with your order number, the item involved, and the reason for your request.

Please wait for instructions before sending an item back. Return arrangements and available remedies depend on the applicable policy and legal requirements.

14. When will my return be collected?

Return collection or shipping arrangements depend on the product, destination, and circumstances of your request.

Contact our support team before returning an item. We will explain the available return method and any applicable instructions.

15. Are returns free?

Return shipping costs depend on the circumstances and the terms of our applicable Refund Policy. Please review the policy or contact us before sending an item back so you understand any costs that may apply.

Any return costs or restrictions will be subject to applicable consumer-protection laws.

16. How long does shipping take?

Our estimated shipping times are:

United States: 4–15 business days
Worldwide destinations: 9–18 days

Orders typically require 24–48 hours for processing before transfer to the carrier. Processing may take longer during busy periods, major holidays, or product availability delays.

Delivery estimates are not guaranteed dates and may vary depending on the destination, carrier, customs procedures, and other circumstances. For more information, please review our Shipping Policy.